FAQ’s

We’ve listed some frequently asked questions below. If you have a question that doesn’t appear on here, please contact us and we’ll aim to get back to you as soon as possible.

Sizing and colours

Size Guide

Shipping

Q: When will my order be dispatched?
A: Please allow between 3-5 working days for your item to be dispatched.

Q: Who do you use to deliver your orders?
A: Our standard shipping option is sent via Royal Mail 2nd Class. Should you need it sooner, please upgrade at checkout.

Q: How long will delivery take?
A. Domestic delivery usually takes around 2 working days after dispatch for the standard shipping. If you need your items beforehand, please upgrade at checkout or contact us if your order has been placed already and sooner delivery can be arranged.

 

Returns

Q: Can I return my item?
A. We accept returns or exchanges for up to 14 days after your order has been received. UNFORTUNATELY, PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY.  As standard all returns will receive a credit note unless a refund is asked for.

Please be aware that under no circumstances do we accept worn or washed items. Items must be returned in a resealable condition, completely unmarked, free from any odours and in original packaging.  Any items returned to us in this condition will be returned to the sender. Items received after the 14 days returns policy will only be eligible for a credit note, after 30 days the goods will be returned back to sender.

Q: What is your returns address?
A. Our returns address is: Polka Dot Bird, 9 Shaftesbury Place, Carrickfergus, BT38 8JR United Kingdom

Q: How long do I have to return my item? 
A: We offer a 14 day returns policy. Items must be unworn and returned in perfect condition. If your item is not returned in perfect condition or outside of this return period it will be send back to you. PERSONALISED ITEMS CAN NOT BE RETURNED OR EXCHANGED.

Items received after the 14 days returns policy will be sent a credit note, after 30 days will be returned back to sender.

Q: How can I get my item(s) exchanged?
A: Please send your item(s) to our returns address along with your returns note. If you don’t have your returns note, please remember to include a note to tell us your order number, name and details of your exchange. We aim to get your exchange out within 5 working days of receiving your item.

Q: What postage method should I use?
A: If you choose to return to an item to us then you will need to pay for the return postage. We recommend using “Signed For” post to ensure it arrives. This also provides a level of security for you too. Please keep how to the receipt as it is the senders responsiblity until we have received the item. Please keep hold of the postage receipt until we have confirmed receiving it.

Q: How long will it take to process my return?
A: Once your item has arrived with us, your return will usually be processed within 3 working days (Mon-Fri). Please bear with us during busy periods, as it may take slightly longer.

Q: What should I do if I was sent an incorrect item?
A: From time to time mistakes may happen, but we will do our best to sort them out quickly for you.

If you have been sent an incorrect item please email us, including your order number: jules@polkadotbird.com. £3 will be refunded on your account to cover the postage fee for a second class small parcel (Please note that if you choose to send your parcel on another service then we will not be liable for the additional cost). Please keep hold of the proof of postage until the parcel has arrived back.

Q: What if my item is faulty?
A: If you have received a faulty item we’re really sorry! Please get in touch wiwth us, including your order number. Your return postage will be refunded on the order.

Faulty items are accepted up to 28 days after the delivery date. £3 will be refunded on your account to cover the postage fee for a second class small parcel. (Please note that if you choose to send your parcel on another service then we will not be liable for the additional cost). Please keep hold of the proof of postage until the parcel has arrived back.

 

Please do not hesitate to contact us should you have another other questions.